Telephone: +44 (0) 1332 864664 | Email: sales@quillinternational.com

Terms & Conditions

“Supernova Germ Protection” is manufactured by Quill International Group

The contents of this web site are directed solely at those who access the site from the UK. Your use of this web site and any purchase by you on this web site of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.

To register with and use this site you must be over 18 and a resident of the UK and the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them.

Quill International Group Limited has taken care in the preparation of the content of this web site.

Quill International Group Limited and its directors or related companies shall not be liable for any losses or claims arising directly or indirectly from use of this web site except that this exclusion of liability does not apply to any damages in connection with death or personal injury caused by the negligence of Quill International Group Limited, its directors or employees.

Any links on this web site to other web sites are provided for your interest only and Quill International Group Limited has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.

If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

Once an order has been placed, the transaction is processed manually at the premises of Quill International Group Ltd. This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Quill International Group Ltd may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued by Quill International Group Ltd following checking

These terms and conditions do not affect your statutory rights as a consumer.

All offers on this site are subject to availability and whilst stocks last.

Trademarks
All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Quill International Group for their use by any person other than the said holders and such use may constitute an infringement of the holders’ rights.

Copyright
All designs, text, graphics and their selection and arrangement on this Web site are the copyright of Quill International Group or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Quill International Group Limited’s prior written consent is strictly prohibited.

Acceptance of orders
We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

Subject to further validation checks we may choose to make, our acceptance of your order brings into existence a legally binding agreement between us.

All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.

We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer

If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Orders can only be delivered to UK addresses.

Registered Address
Supernova Germ Protection is a product name of Quill International Group Limited
Registered Office, Quill International Group Castle Lane, Melbourne, Derbyshire DE73 8JB
Registered England 1280199
VAT number 355 3733 47

Data Protection
At Quill International Group we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience for you the customer.

What information do we collect? How do we use it?
When you order, we need to know a few details such as your name, email address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status.

We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

We may occasionally use the information we collect to notify you about important functionality changes on the Web site and Quill International Group promotions we think you’ll find valuable. You may notify us that you do not wish to receive this promotional information at registration, or at any time by following the instructions on the emails you receive.

Will Quill International Group disclose the information it collects to outside parties?
No

Your Consent
By using our Web site, you consent to the collection and use of information you submit by Quill International Group for the purposes described above. If we decide to change our data protection policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it.

If you have any questions please feel free to contact 01332 864664 or email sales@quillinternational.com

Delivery
Quill International Group mainly uses Royal Mail and FedEx to deliver throughout the UK

Returns Policy
Quill International Group is committed to providing quality products that meet your needs. We understand that there may be occasions when the items may not have been delivered correctly. If this is the case then you can return any unwanted items within 28 days for a refund or replacement as long as they are unused and are returned with the original packaging.

In the event of a refund, please note the refund will be made by the same method used to pay for the order. Credit card companies will only allow refunds to be made to the card used to pay for the original order.

Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.

Your statutory rights are not affected

Security at Quill International Group
At Quill International Group we take the issue of online security very seriously. Below is information about some of the measures we take to ensure that your shopping experience with us is as safe as possible.

Secure server
We use a secure server which encrypts your credit card information during transmission from the webpages to our database. A secure server webpage is different to a normal webpage. You will know you are on a secure webpage because the padlock (on explorer at the bottom and on navigator on the top toolbar) will be highlighted and closed. The web address will also change to indicate a secure server, so that it now starts with https://.

When this happens you will know that any information you type into that page will be encrypted when it is sent out.

Encryption is used when you register or login to the website and when you are on the final purchase (checkout) page.